Help CenterYou now have the option to save money on postage by picking up your order at a commercial location near you. Once delivered, you will get an email or text notification that your order is ready for pickup, the store will have your package secured for up to 5 days. If you fail to pick up your package during this window, it will be returned to Hello Merch. Any additional shipments in the future will be at your expense.
Upon arrival at the pick-up point, please present your ID matching the recipient information on the package and the tracking number from the email or text as confirmation. Each location varies, so ask the cashier when you enter the location or look for signs that indicate where to pick up packages.
In the event you have selected this service by mistake, and your package has yet to ship, it may be possible to switch to home delivery for additional postage at your expense. No name, or address changes can be made once the shipment has left our facility.
Additionally, customers in Phoenix have the option to select our FREE local pick-up service. Local packages can be picked up at 850 W. Lincoln, Phoenix, AZ 85007, Warehouse District, Mon-Fri, 9am to 4pm.