FAQ

If you live in Arizona and need a job, chances are we're hiring. Email us your resume!

Yes, we have accepted and encouraged the use of Bitcoin as payment since 2014. Pay on-chain or via the Lightning Network.  Follow this link to learn more about it and be sure to sign up with our friends over at Swan Bitcoin* to receive $10 worth of Bitcoin for free! We do not accept ETH, LTC, or any other form of Crytpocurrency.  *Affiliate link

Yes, it can be found here. 

Yes, there are often discount codes available for certain stores, but rarely are they storewide. Feel free to ask someone on live chat if any current discounts or promotions are available on the store you're shopping.  Disclaimer: All available codes must be entered during checkout and cannot be applied to previously shipped, or existing orders.

We offer an Exchange Only Return Policy. If you find it necessary to exchange any part of your order, please return the item(s) within 30 days of delivery, with the supplied address label from your package, or ship to the address below with your name, email address and order number.   Please note, you will be responsible for all postage. Once your merchandise has been returned, we will issue a store credit for the total value of your exchange, via email within 24-48 hours.

We don't offer, but shoppers in Phoenix can avoid postage by selecting "Local Pickup" at checkout! Pickup hours are Mon-Fri, 9am-4pm. 850 W. Lincoln, Phoenix, AZ 85007, Warehouse District Look for this door and ring the bell!

We certainly do. Check out our in-house screen printing services at Hello Screen Printing!

We ship almost everywhere. International customers, please allow 1-2 business days to process, plus transit time. We strongly recommend using DHL Express as your international service. It is more expensive, but averages 1-7 days for delivery and includes worldwide door-to-door tracking. Shorter transit times = less risk for damage. Additionally, we offer an economy international service with UPS Mail Innovations, which averages 1 to 8 weeks for delivery. UPS will deliver the package to your country and hand-off to your local postal service to initiate the import process.

Entering your email address and order number here to check the current status.

Please ask questions on our knowlege base first. If you can't find an answer, we're always available via email or live chat.

Follow this link to view your account history. If you're unable to remember your password, it can be recovered any time by inputting your email address and resetting via secret link.

We offer a wide variety of e-commerce, order fullfillment, screen printing and product development services. If interested, please don't hesitate to reach out to our sales team.

Domestic orders take 1-2 business days to process, plus transit time; UPS 3 Day Select (1-3 Business Days), UPS Ground (1-5 Business Days), USPS First Class Mail (1-5 Business Days), USPS Prioroty Mail (1-3 Business Days), USPS Media Mail* (1-14 Business Days). *Please reconsider using USPS Media Mail. This method is offered at your own risk, as an old school budget service for vinyl, but is highly discouraged, as it poses a greater risk for delays and damage.

Sales, promotional items and giveaways are not guaranteed and will often have limited availability, while supplies last.

If you need to make changes to your address and your order has not yet shipped, please contact us immediately and we'll take care of it.  Disclaimer: In the event your order has already gone out, you will be notified when/if the carrier returns the package to our warehouse. If you do not respond within 5 business days, we will return the item(s) into our stock and refund the full amount of the order, less the shipping, and credit card transaction fees.

If you receive a payment error during checkout, 9.9 times out of 10 this is a credit/debit card billing address or security code issue. Please verify the address of the card with your issuing bank and try again. If you're still having trouble, let us know!

We pack our vinyl and posters very carefully in custom crafted LP mailers and poster tubes, with kraft paper, however, in some cases, slight damage is simply unavoidable during transit. Our vinyl and posters are well-kept and pristine when packed. Disclaimer: For these reasons, we do not issue refunds or replacements for minor cosmetic damage, such as corner dings, bends, split inserts, etc.

Our stores are hosted by our wonderfully secure friends at Shopify. Follow this link to learn more about their PCI compliance.

NEW - These products have been listed within 30 days PRE-ORDER - These products are currently available as a pre-sale, which a shipping date in the future. More information on pre-orders can be found here. FINAL RUN - Last call! Once gone, these products will likely never return. FUNDRAISING - These products have a percentage of proceeds going toward a charitable event or organization. Typically the details are listed in the store header, or individual product descriptions.

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Amazon Pay & Bitcoin + Lightning Network! 

Pre-order confusion is common, you are not alone! To be clear, pre-ordering an album does not necessarily mean you'll receive it before the rest of the world. In fact, depending on where you live and the ship date, you may not even get the album until after its official release.  Pre-ordering is simply an opportunity to purchase albums, or other merchandise in advance, which are often bundled with limited items.

Every effort is made to ship customer orders complete, however, sometimes things accidentally run out of stock. Incomplete orders may be held for a short time, so that we can ship all items at once. You will be notified immediately if we anticipate the item(s) to be on back order for an extended period of time, at which point, you can decide to cancel the out of stock item, swap it out for something else, or wait.