Do you ship internationally?
We ship almost everywhere. International customers, please allow 1-2 business days to process, plus transit time.
We strongly recommend using DHL Express as your international service. It is more expensive, but averages 1-7 days for delivery and includes worldwide door-to-door tracking. Shorter transit times = less risk for damage.
Additionally, we offer an economy international service with UPS Mail Innovations, which averages 1 to 8 weeks for delivery. UPS will deliver the package to your country and hand-off to your local postal service to initiate the import process. Shipments to most countries will continue to track with the UPS number provided, but details may be limited during transit.
Very important to note, international shipping can often be unreliable and most delays happen at customs offices. . If your package is held by customs for any reason, it is your responsibility to contact your local customs office to resolve any pending actions needed by your country to complete the shipment. Depending on where you live and the total value of your order, it is highly likely you your government will charge additional import fees, on top of the shipping fees paid to Hello Merch. These added fees are completely out of our control and cannot be determined in advance. We are unable to provide any support with international customs offices.
Did you know we ship certain items directly from Europe to save on shipping charges? Check out Hello Merch EU!
NOTE: All international transactions, other than Bitcoin are listed in the US dollar.
Disclaimer: Hello Merch is not responsible for any items lost, stolen or damaged during international transit. However, If your package is returned to us for any reason, we will notify you by email immediately. If you do not respond within 5 business days, we will return the item(s) into our stock and refund you the amount of the order, less the shipping, and a 5% re-stocking fee.